Terms & Conditions

Welcome to Office2u Malaysia online store.

Terms and conditions stated below applies to all visitors and users of Office2u Malaysia online store.

You're bound by these terms and conditions as long as you are on www.office2u.my .

General

The content of terms and conditions may be changed, removed or deleted at any time. Please note that Office2u Malaysia have the rights to change the contents of the terms and conditions without any prior notice. Any violation of rules and regulations of these terms and conditions, Office2u Malaysia may take necessary actions against the offender(s).


Order

All orders are considered valid upon successful of payment and subject to terms and conditions stated herein.


Payment

Term of Payment

  • Full payment upon check out order

Payment Method

After placing your order, you have 36 hours to make payment and email us your payment slip to avoid your order being cancelled. Our bank account information will be reflected in our order confirmation email after you have checked out your order. The below are few payment methods offered by us :

  1. Online Banking
  2. Bank In Cheque
  3. Bank In Cash
    We strongly recommend using Online Banking (CIMB Clicks, Maybank2U, PBeBank, Hong Leong Connect etc.) for instant payment and processing. You may also choose to bank in Cash or Cheque to our bank account as reflected in our order confirmation email. Kindly allow 3-5 days for payment verification of clearance if you choose to bank in cheque.
  4. Credit Card (PayPal)
    PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the sellers. PayPal uses TLS technology to keep your information safer. In addition, when you send a payment using PayPal, PayPal does not share your financial information with the sellers. If you would like to make your payment with your credit / debit card, you do not necessarily need to open a PayPal account. Non-PayPal account holders may make payments using their credit/debit cards by selecting "Don't have a PayPal Account ?" In Malaysia, PayPal accept Visa/MasterCard credit and debit card. Visit PayPal at www.paypal.com for more information.

Delivery

STANDARD DELIVERY SERVICE :-

We offer FREE standard delivery (single drop destination) with order value above RM300.00 in single transaction to areas within Klang Valley.

Order value below RM300.00 is subject to delivery charge of RM50.00 per trip to areas within Klang Valley.

Our Standard Delivery Service is performed from Monday to Friday (9:00am to 6:00pm) excluding Public Holidays.

In order to optimize our delivery service, we do not accept appointment setting (specific time and date fixing). However, our delivery personnel will contact customer before reaching the place.

As option, you may try our Premium Delivery Service whereby appointment can be set.


PREMIUM DELIVERY SERVICE :-

Our Premium Delivery Service will be charged at RM300.00 per trip (single drop destination) with order value below RM3,000.00 in single transaction to areas within Klang Valley.

Order value above RM3,000.00 will be charged at 8% from total value.

We shall allocate a lorry just to deliver your order !

Appointment can be set once the goods are ready for delivery (refer to our delivery lead time at each product page).

Our Premium Delivery Service is also performed from Monday to Friday (9:00am to 6:00pm) excluding Public Holidays.


We do not deliver to PO Boxes address.


For areas out of Klang Valley, additional outstation delivery charges is incurred.


Please refer to the map below for our delivery coverage within Klang Valley.





Installation

We also offer FREE installation in conjuction with the delivery service as stated above.

For areas out of Klang Valley, additional charges is incurred.

Please refer to the map above for our installation coverage within Klang Valley.


Return

All items except for custom made products, indent goods and non-standard color upholstery can be returned if they have not been opened, installed or used.
a) All items must be returned in their original condition with all tags or labels (if any) attached.
b) We are unable to accept returns without plastic packaging, carton boxes or with scratched and/or dirty soles.
c) We apologize to say that all items had been installed at site, are not returnable. Kindly check at site before the installation starts.
For any reason should you wish to return your item(s), you have 7 days upon receiving the item(s) to return your order. 
Please contact office2u’s Customer Service to initiate the return. 
Please ensure that the item(s) have not been worn and are in their original packaging.
You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to us.

Office2u’s Warehouse :-

Lot 12, Jalan Desa Aman 6,
Kampung Desa Aman,
47000 Sungai Buloh, Selangor.


Once Quality Control has inspected the returned item(s), we will aim to process your return within 5 business days. 
Please ensure to package the goods well to prevent damage. 
Should you have any further enquiry, please feel free to contact Customer Service at office2u@ymail.com.


Exchange

To initiate an exchange, please write to our customer service team at office2u@ymail.com.
Customers may request for an exchange within 7 days of receiving the item(s). 
Products can only be exchanged with products of equal or higher value and customers have to pay for the difference. 
Exchanges may be performed up to 3 times, with a handling and administrative fee charge of 10% of the returned product’s selling price for each exchanges. 
Installation fees of RM100 per item will be charged for reinstalling the exchanged items each times. 
The returned item(s) must be in its original unused condition. (Item that has been worn, used or altered will not be accepted for exchange). 
The customer is responsible for the delivery of the item(s) to be returned to office2u’s warehouse at Sungai Buloh, Selangor.


Refund

For refunds via Online Banking, Credit Cards as well as PayPal, it will take 5-14 working days for your refund to be reflected into your bank / credit card / PayPal account from the day your refund was initiated.
The information provided should match specific information in our database.


Warranty

Warranty Coverage

Office2u Malalaysia as ("Seller") warrants any and all of its products against manufacturing defects for period of 400 days from the date of substantial completion. Seller will repair or replace any product, which fails under normal and reasonable use of which the product is intended for. Damage or repairs arising from abuse, accident, vandalism, or alteration of the product from its original conditions, shall NOT be considered as manufacturing defects.

Office2u Malaysia does not warrant :

  1. Natural variations in wood grain or figure or the presence of character marks.
  2. Changes in surface finishes, including colorfastness, due to aging or exposure to light.
  3. Marks, scars, or wrinkles occurring naturally in leather.
  4. Veins, marks, voids, fissures, or cracks found naturally in stone.
  5. Failure resulting from normal wear and tear.
  6. Pilling of textiles.
  7. The matching of colors, grains, or textures of natural materials.
  8. The colorfastness or the matching of colors of textiles, including an exact match to cuttings, samples, or to swatch cards.
  9. Damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds.
  10. Damage from sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight.
  11. Damage, marking, or staining of cushions due to prolonged exposure of weight stacked on top (stackable chairs).
  12. Discoloration of any light-colored textiles due to soiling, stains, or dye transfer from clothing including denim.
  13. Foreign objects abrading fabric over time.
  14. Products that are exposed to extreme environmental conditions or that have been subject to improper storage.
  15. Damage, expanded, marking or staining of laminated chipboard wood top due to exposure to liquids.
  16. Products that being classified as Special made, Custom made, or unwarranted.


Please write to office2u@ymail.com to schedule a warranty service.


During 400 days of purchase, Office2u Malaysia provides complete warranty and free labor service.

After applicable warranty period, Office2u Malaysia will still continue to provide service support. Parts, transportation and labor shall be sole responsibility of buyer.


Privacy Policy

Site Contents and Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Office2u Malaysia.

Comments and Feedbacks

All comments and feedbacks to www.office2u.my will be remain Office2u Malaysia's property.
User shall agree that there will be no comment(s) submitted to the www.office2u.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

Newsletter

User shall agree that Office2u Malaysia may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification

The user shall agree to defend, indemnify and hold Office2u Malaysia harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. www.office2u.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on www.office2u.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return, Exchange and Refund Policy”.

Termination
This agreement is effective unless and until either by the customer or www.office2u.my. Customer may terminate this agreement at any time. However, www.office2u.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.


Collected Information
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.

Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Changes to our Privacy Policy

Office2u Malaysia have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers.  Do keep track on the Privacy Policy page on our website.

Security
our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

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